If you are not satisfied with a product and your return request fits the policies below please contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid by customer, unused, and in resalable condition, and are subject up to a 30% restocking fee. Our team inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your obligation is the freight charge, original shipping charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Outdoorsiness reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a restocking fee approved by Outdoorsiness and credit will only be issued toward future purchases.
Email us: [email protected]
Call us: 800-917-0061
Please log into your account or find the confirmation email and notate the appropriate order number. If the order is eligible for processing online, you can request a Return Merchandise Authorization number by email [email protected], which is required for all returns.
Return/Refund Information:
Outdoorsiness.com is committed to providing fast and efficient service. If you need to return an item, your request must meet the following criteria for receiving a refund:
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please email Customer Service at [email protected]. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.
Though returns meeting the above criteria are eligible for a full or partial refund of the product cost, there are a few costs related to shipping. These costs are listed below:
Before returning an order, be sure to check out the above two sections to verify our refund policy along with any related shipping costs. If you need to return an order, follow the important information below:
All requests for shipping charge reimbursement due to missed appointments by freight companies or concealed damage due to freight negligencemust be directed to the individual freight company — not Outdoorsiness.
Custom orders made by the manufacturer may not be eligible for returns or credits. Lead times for these products vary and production is scheduled around orders. Supply chain issues are still common place so please note, lead times are estimates only* — If we are able to accommodate your cancellation, it will incur a 30% cancellation/restocking fee. Customer will also be in charge of original shipping and return shipping. Custom items may include:
The very first thing we recommend, before considering a return, is speak with us. We will always try to work with you as quickly and efficiently as possible. Please call us within 48 hours of delivery if you find items are damaged, incorrect, or missing. Our team will assist in replacing items, and/or filing a freight damage claim on your behalf