Refund and Returns Policy
If you are not satisfied with a product and your return request fits the policies below please contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid by customer, unused, and in resalable condition, and are subject to 15% restocking fee. Our team inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Outdoorsiness reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 25% restocking fee and credit will be issued toward future purchases only.
Email us: [email protected]
Call us: 800-917-0061
Outdoorsiness.com Return Policy:
Please log into your account or find the confirmation email and notate the appropriate order number. If the order is eligible for processing online, you can request a Return Merchandise Authorization number by email [email protected], which is required for all returns.
Return/Refund Information:
Outdoorsiness.com is committed to providing fast and efficient service. If you need to return an item, your request must meet the following criteria for receiving a refund:
- Item is unopened/original condition returned within 30 days of shipping date
- Item is NOT custom made or made to order (see below)
- There are defective parts or items (exceptions for damage incurred during freight as listed in our shipping policy page )
- Incorrect shipment from Outdoorsiness.com
Shipping/Restocking Fees
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If you require an estimate of these return shipping costs, please email Customer Service at [email protected]. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.
Though returns meeting the above criteria are eligible for a full or partial refund of the product cost, there are a few costs related to shipping. These costs are listed below:
- Returned orders do not receive shipping reimbursements.
- Returned orders incur costs for shipping/restock to and from our warehouse.
- If the returned item was “Free Shipping,” the shipping costs will be the greater of the actual shipping/stock charges or 10%.
- If order cancellation is due to lead times that were accurately stated on the product page, Outdoorsiness charges a processing fee of 5% for credit card fees.
- Return orders will be subject to restocking fees from Outdoorsiness or the manufacturer of 20% – 30% of product costs.
Returning an Order:
Before returning an order, be sure to check out the above two sections to verify our refund policy along with any related shipping costs. If you need to return an order, follow the important information below:
- Be sure to email [email protected] and receive an authorization number and the correct warehouse address to send your return.
- The customer will be responsible for returning the item with the carrier of choice as well as any costs incurred for shipping.
- Please allow time for shipping, inspection, and up to two business days to process your refund.
- Outdoorsiness.com will not assume responsibility for misdirected or lost shipments/parts or damaged/lost parts not noted before return that are shipped from you.
Freight Related Issues:
All requests for shipping charge reimbursement due to missed appointments by freight companies or concealed damage due to freight negligencemust be directed to the individual freight company — not Outdoorsiness.
- Customer must be available for delivery
- Customer must inventory shipment with 72 hours
- Customer must sign for any damage on delivery receipt and notify [email protected] with 72 hours
- Damage/Missing Pieces don’t constitute a late shipment
Custom/Commercial Orders:
Custom orders made by the manufacturer may not be eligible for returns or credits. Lead times for these products vary and production is scheduled around orders. Supply chain issues are still common place so please note, lead times are estimates only* — If we are able to accommodate your cancellation, it will incur a 30% cancellation/restocking fee. Customer will also be in charge of original shipping and return shipping. Custom items may include:
- Items with selected options (ie: mailboxes, custom cedar furniture and etc)
- Commercial Pool Furniture
- Commercial Benches/Tables/Trash Cans
- Products where colors/stains/size options are manufactured for that specific order. Please call 800-917-0061 for questions regarding an item’s policies.
Before You Begin, Contact Us!
The very first thing we recommend, before considering a return, is speak with us. We will always try to work with you as quickly and efficiently as possible. Please call us within 48 hours of delivery if you find items are damaged, incorrect, or missing. Our team will assist in replacing items, and/or filing a freight damage claim on your behalf
Things to Consider:
- Customers are responsible to inventory all deliveries and notate any and all shortages or damage on the delivery receipt at the time the items are delivered. All damages to packing/items MUST be noted on the delivery receipt. All notes must be made by the customer before signing the receipt with the delivery driver. If you do not sign the receipt as damaged, it may be impossible to compensate for delivery damages.
- Please consider that your item may be made to order, custom designed or experience manufacturing delays. Returning items may sometimes be cost prohibitive as return freight will be the responsibility of the purchaser.
- Returns may result in additional costs when you consider the cost of packaging, shipping and restocking.