Terms of Service
Effective Date: [1/31/2025]

Welcome to Outdoorsiness.com. By accessing or using our website, you agree to abide by these Terms of Service (“TOS”). Please read them carefully before making any purchase or using our services. If you do not agree with these terms, you should not use our website.

1. Accessibility Compliance (WCAG 2.2)

We are committed to ensuring digital accessibility for all users, including those with disabilities. Our website complies with Web Content Accessibility Guidelines (WCAG) 2.2 to the best of our ability. We continuously improve accessibility features, including but not limited to:

• Keyboard navigation support

• Screen reader compatibility

• Adjustable contrast and text sizes

• Alternative text for images

• Captions for multimedia content

If you encounter accessibility issues, please contact us at [email protected] so we can address your concerns.

2. Shipping Policy

• Orders may ship directly from Outdoorsiness.com or from the manufacturer’s warehouse.

• We use UPS, USPS, or a Freight Carrier for delivery.

• Shipments are delivered curbside. The purchasing party must inspect the shipment in the presence of the delivery driver and document any damages before signing.

• If damage is found, you must:

  • Not refuse the shipment

  • Note damages on the freight bill

  • Take photos and email them with the signed freight bill to [email protected]

  • Call us immediately to report the issue

3. Returns & Order Cancellations

• To initiate a return, email [email protected] for an authorization number.

• Items shipped via freight are subject up to a 30% restocking fee and return shipping costs.

• Customers are responsible for shipping charges on canceled orders.

• Orders cannot be canceled after shipping (i.e., when a tracking number is issued).

• Cancellation before shipping may incur up to a 5% fee for payment processing costs.

For full details, see our Return Policy: HERE

4. Pricing Policy

• We strive to maintain low prices but reserve the right to update pricing without notice due to circumstances beyond our control.

• If an incorrect price is listed, we may void or hold an order until the correct pricing is approved by the customer.

• Sales discounts are not retroactively applied to previous purchases.

5. Backorders

• If an item is on backorder, we will notify you via email or display an estimated availability date.

• Backorder dates are subject to change without notice.

• Customers must cancel backorders before shipping; otherwise, our Return Policy applies.

6. Warranty & Claims

• Outdoorsiness.com does not provide warranties for products. Warranties are handled by the manufacturer.

• Claims for warranty issues or shipping damage must be filed directly with the manufacturer.

• Customers may be responsible for replacement shipping costs and returning defective parts.

7. Payments & Chargebacks

We accept the following payment methods:

• Visa, MasterCard, American Express, Discover, PayPal, Wire Transfers, Money Orders, and Checks

• Orders paid via check/money order will be processed only after payment is received.

• Customers initiating charge backs or disputes without first contacting us may be liable for collection costs and attorney fees.

8. Wiretapping & Privacy Compliance

We comply with state and federal wiretapping laws, including but not limited to:

• The Electronic Communications Privacy Act (ECPA) and other applicable regulations.

• Any data collected from our website is used only for operational, marketing, or analytical purposes in compliance with legal requirements.

• We do not share or sell personal data without user consent.

• Calls to our customer service may be recorded for quality and training purposes, and by contacting us, you consent to such recordings.

For more details, see our Privacy Policy: HERE

9. User Conduct & Restrictions

By using Outdoorsiness.com, you agree not to:

• Engage in any fraudulent, illegal, or misleading activities.

• Use automated systems (bots, scrapers, etc.) to access the website.

• Violate intellectual property rights by copying or redistributing website content without permission.

• Attempt to hack, exploit, or disrupt our systems.

10. Liability Disclaimer

• Outdoorsiness.com is not liable for product defects, delayed shipments, or third-party service failures.

• We disclaim all warranties, including merchantability and fitness for a particular purpose.

• Our liability is limited to the purchase price of the product.

• We are not responsible for indirect, incidental, or consequential damages arising from product use.

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Updates will be posted on this page, and continued use of our website implies acceptance of any changes.

12. Contact Information

For questions or concerns, reach out to us:

• Email: [email protected]

• Phone: 800-917-0061 (Call or Text)

• Live Chat Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Outdoorsiness.com © [2025]. All Rights Reserved.